Frequently Asked Questions
- 10-oz. stand up pouch with ziploc – there are ~23-25 cookies in each bag.
- 2-lb bulk ziploc bag – there are ~64-66 cookies in each bag.
- 5-lb bulk ziploc bag – there are ~162-166 cookies in each bag.
"Do you have a restocking charge?"
In very extra-ordinary instances would there be a restocking fee considered.
"What is My Doggy’s return policy?"
We will work with you to either replace the product that is problematic with either the same or similar product of equal value or refund you the amount of your purchase. If such a situation arises, we ask you to do the following:
1. Upon receipt of the product – please check to make sure you received what you requested and that it arrived in good condition. If it did not, Please contact us as soon as possible and keep the product and related wrapping.
We will then get in touch with you as soon as possible to review the issue. In most circumstances we will arrange to have the damaged product and materials returned to us so that we can work with our team to fix the issue so that it does not happen again.
2. Upon initial use of the product – in the unlikely event you notice upon initial use of the product some sort of flaw or damage, please contact us as soon as possible and keep the product and related wrapping.
We will then get in touch with you as soon as possible to review the issue. In most circumstances we will arrange to have the damaged product and materials returned to us so that we can work with our various teams to fix the issue so that it does not happen again.
"Do I have to pay sales tax on my order?"
Currently, the only state where customers are charged sales tax on our products is Pennsylvania. This is done in accordance in compliance with all relevant regulations and rules issued by the Commonwealth of Pennsylvania’s tax authorities.
"Will I get tracking information for my shipment?"
Yes. To ensure this occurs, please make sure your email address is active and that you key it in correctly.
"I live in another country and want to place an order, can I?"
Yes. Currently, for this type of order we work with you on an individual basis to give you a customized shipping quote based on your location, amount of product, etc. To this end, please fill in as much information as possible on the order form and we follow up with you.
"Why does the shipping quote say I need two USPS flat rate boxes for my shipment?"
Each USPS box (dimensions …) can only hold so much product, ~11-12 lbs worth. Once that threshold is reached, the rest of the product will need to go into another box.
If you choose to ship via UPS, there are several different size boxes that can be used to accommodate larger orders.
"I need to overnight my shipment, can I do that?"
Yes. There is an option to do this via UPS in the shipping decision section of the checkout process.
"How are My Doggy products shipped?"
You have the choice for us to either ship your products to you via UPS (UPS ground unless you specify otherwise) or via flat rate box through the United States Postal Service (USPS).
"Are My Doggy’s products made in the USA?"
"Other than My Doggy’s peanut butter flavor, do any of the other flavors have nuts in them?"
No. However, all the cookies are made in a setting where other products are made with nuts, milk, and other baking materials.
"Is My Doggy’s peanut butter flavor safe?"
Yes. We contacted our vendor on the brand we use and they sent us an assurance letter from the manufacturer that the peanut butter that is used is safe and had not been part of any of the recalls which took place several years ago.
"How many cookies should I feed my dog?"
Our products are treats and are meant for supplemental feeding. Therefore we encourage stretching out the consumption of the cookies to no more than a few a day. For advice specific to your pet’s dietary profile & needs, we suggest you consult with your veterinarian.
"Is there any way I can extend the shelf life of the product?"
We know a number of customers, particularly with our bulk sizes, who will either separate the bulk into smaller bags and/or put the entire bag into the freezer and take out cookies when needed.
"What is the shelf-life of My Doggy products?"
Unopened & stored properly (bread pantry, drawer, etc.), 6-8 months. If opened and exposed to air, like any other human grade cookie, the cookies will keep for several weeks.
"What are My Doggy’s product sizes?"
My Doggy soft-baked cookies come in three different sizes:
"Are My Doggy products wheat-free?"
"Are My Doggy products gluten-free?"
No, not at this time.
"Are My Doggy products organic?"
Not yet. Our products are all natural and made in a human bakery. Our bakery is considering obtaining organic accreditation and we will update you as this process progresses.